MX Delivery — your favourite food, delivered

Terms of Service

These terms apply when you use the MX Delivery website or app to order food from our partner restaurants.

How ordering works

You browse restaurants, add items to your cart, enter your delivery details at checkout and pay securely online. Your order is then sent to the restaurant, which confirms and prepares it, a rider collects it, and you can follow every step on your order tracking page until delivery is completed. An order is confirmed once payment succeeds and the restaurant accepts it. If a restaurant cannot fulfil an order after payment, we cancel it and refund the amount paid.

Prices, fees and payment

Menu prices are set by the restaurant. Before you pay, checkout shows your food subtotal, the delivery fee, any service fee and any discounts or MX Rewards applied. These amounts can vary by restaurant, distance, order and promotion. The total displayed and accepted at checkout is the amount that governs the transaction.

Payments are processed by Paystack. MX Delivery does not store your full card details.

Customer accounts and guest checkout

You can order as a guest, or create an MX Delivery account with your phone number. An account can contain your order history, saved addresses, MX Rewards balance, favorites, reviews, referrals, notifications and support history. Keep access to your phone number secure — anyone able to receive your one-time codes can access your account. You are responsible for the accuracy of the delivery details you provide.

Delivery

Delivery times shown are estimates and can change with traffic, weather and restaurant preparation times. Someone must be reachable at the delivery address on the phone number provided.

Delivery verification PIN

Some deliveries require a delivery PIN shown on your order tracking page to confirm that you received the order. Only give the PIN to the rider after the order is physically in your hands. Never share it in advance or with anyone else.

Cancellations and refunds

Orders can be cancelled free of charge before the restaurant starts preparing. After preparation begins the food cost may not be refundable. Where a refund is due, it is returned to the original payment method through Paystack.

MX Rewards

  • MX Points are a promotional loyalty benefit, not money or property.
  • Points have no cash value and cannot be exchanged for cash unless MX Delivery explicitly offers a redemption option.
  • Points are tied to your permanent MX Delivery account.
  • Points cannot normally be transferred, sold or combined between accounts.
  • Cancelled, refunded or ineligible orders may not earn points.
  • Points earned through fraud or abuse may be reversed and accounts restricted.
  • Earning rates, rewards and promotions may change or end at any time.

Reviews

Reviews may only be submitted for eligible completed orders where the system requires it. We may remove or moderate reviews that are abusive, fraudulent, spam, illegal, or that contain personal information about other people. We do not remove or alter legitimate negative reviews simply because they are critical.

Same Price Promise

Restaurants marked with the Same Price Promise maintain their regular menu pricing on MX Delivery without marketplace markups.

Support

Support runs through in-app support and your order page, and by email at support@mxdelivery.ng. WhatsApp is available as an optional additional channel during operating hours (Every day, 9:00 AM – 11:50 PM); it is not how orders are placed.