Privacy Policy
This policy explains what information MX Delivery collects when you browse, order, track a delivery or contact support, and how we use it. You can browse restaurants and menus without an account, and guest checkout is supported.
Information we collect
- Customer name, phone number and email address
- A permanent MX Delivery customer ID when you create an account
- Delivery addresses, estate/building details, landmarks and delivery instructions
- Location/GPS information used for delivery and live order tracking
- Order history, order status events and payment transaction references
- MX Rewards points, redemptions and referral information
- Reviews and ratings you submit, and restaurants you save as favorites
- Support conversations and messages you send us in the app
- Notification preferences and, where enabled, push-notification device tokens
- Anonymous usage analytics such as page views and checkout events
Why we collect it and how we use it
- Order fulfilment: to send your order to the restaurant, assign a rider and deliver to the right address.
- Authentication: your phone number is used to send a one-time code so we can verify it is you and protect your order history.
- Payments: to create and verify your payment and to reference the transaction for refunds or disputes.
- Delivery and tracking: to show your order's progress and, where available, the rider's live position on the map.
- Customer support: to answer your questions and resolve issues with a specific order.
- MX Rewards: to calculate, credit and redeem points and to operate referrals.
- Reviews: to publish ratings from verified orders and to help restaurants and riders improve.
- Fraud and security: to detect abuse, verify deliveries and protect accounts, rewards and payments.
- Notifications: to send order updates by in-app notification, email, push or message where you have enabled them.
Payments
Payments are processed by our payment provider, Paystack. You enter your card or bank details on Paystack's secure checkout — MX Delivery does not store full card numbers or card security codes. We keep only the transaction reference, amount, status and the payment method type returned to us, so we can match payments to orders.
Location information
Customers: location is used to set and confirm your delivery address and to show the progress of your active order. Sharing precise location is optional — you can always enter your address manually.
Riders: a rider's device location is collected while they are online or actively delivering, so orders can be assigned and customers can track their delivery. It is not collected when the rider is offline.
Who we share it with
We share only what is necessary: the restaurant receives your order details, the assigned rider receives the delivery address and contact number, and our payment, messaging, maps and email providers process data on our behalf. We do not sell your data.
Retention
Order, payment reference and rewards records are kept for as long as your account exists and as needed for accounting, dispute resolution and legal obligations. Support messages and notifications are kept while they remain useful for servicing your orders.
Your rights
You can access and update your profile, addresses, favorites and notification preferences in your MX Delivery account. You can request a copy of your data, correction of inaccurate data, or deletion of your account. Deleting an account removes your profile and unused rewards; records we must keep for legal or accounting reasons may be retained in a limited form. You can opt out of marketing messages at any time — service messages about an active order will still be sent.
Contact
For privacy questions or data requests, email support@mxdelivery.ng. You can also reach us through in-app support, or optionally on WhatsApp during operating hours (Every day, 9:00 AM – 11:50 PM).